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SOLUTIONS

AT-A-GLANCE

CULTURE & VALUES

CULTURE OF REWARDING AND RECOGNIZING PERFORMANCE, ENGAGEMENT, OWNERSHIP, INNOVATION AND PERSONAL DEVELOPMENT

welcome to CXCI GLOBAL

VOICE

 

live agent voice customer contact over the phone, via mobile app or web page

WEB CHAT

 

rich web chat with voice, video and file exchange; can utilize social & mobile apps; knowledge base and standard responses available

EMAIL

 

answer customer emails between calls or chat conversations with help of knowledge base and standard responses

SMS

 

engage with customers using SMS texting; auto-reply via SMS avaialble

SOCIAL MEDIA

 

monitor the social media for customer comments regarding your company, interact and respond to customer posts, resolve issues, improve brand image

VIDEO

 

live agent video communications with internal or external customers, helps with technical support to show products/screens

IN MOBILE APP & WEB PAGE

CUSTOMER SUPPORT

 

lets customers contact us via voice, chat, video and picture exchange through your existing web page or mobile app

OMNI-CHANNEL

CUSTOMER ENGAGEMENT PLATFORM

CALL MONITORING,

RECORDING & SCORING

ANALYTICS & REPORTING

AFTER CONTACT

SURVEYS

At CXCI GLOBAL we utilize a leading-edge unified Omni-Channel Customer Engagement Platform which enables our agents to manage multiple work-flows including Voice, Chat, Email, Dialer, SMS, In Web Page and Application voice and chat, and Social Media.

LEADING-EDGE MULTI-CHANNEL PLATFORM

VOICE - CHAT - EMAIL - IVR - DIALER - SMS - WEB PAGE & APP - SOCIAL

IVR & DIALER

 

interactive voice response for self-service and menu options; dialer available for outbound programs and voice broadcast alerts to customers

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SUPPORT

Success Starts Here

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Call us toll free at 1 (844) TRY-CXCI or 1 (844) 879-2924

Or by e-mail at info@cxciglobal.com

Copyright 2015. CXCI GLOBAL, LLC. All Rights Reserved.