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SOLUTIONS

CXCI GLOBAL is an innovative, proactive, value-adding Business Process Outsourcing partner, which is a necessity in today's fast-changing customer experience landscape. Our leadership team has decades of experience as both the client and the vendor, across the product and customer life-cycle, delivering world-class multi-channel contact center services for companies including Verizon, Verizon Wireless, AT&T, DirecTV, Cricket, Comcast, Charter Communications, Cox Communications, and Sears among others.

Industries Supported

Telecommunications

Technology

SAAS

Solar Energy

Utilities

Healthcare & Pharmaceuticals

Financial Services

Retail & eRetail

Travel

Hospitality

And more

Expertise in the Support of:

CUSTOMER SERVICES & TECHNICAL SUPPORT

English, Spanish & Bilingual - B2C & B2B

e

Our agents are highly skilled and embrace your brand, take ownership and evangelize your products and services. They are engaged and trained on how to problem solve and find ways to continuously improve processes, efficiency, results and the customer experience.

Customer Service

Account Inquiries

Billing Questions/Issues

Payments

 

New Account & Service Activations

Order Entry & Processing

Reservations

 

Multi-Channel Support Solutions

Technical Support

Help Desk Support

 

Dispatching

Service & Installation

Technician Scheduling

With Cross/Up-selling

 

Product Information

Rebate Management

Expertise in the Support of:

SALES & LEAD GENERATION

English, Spanish & Bilingual - B2C & B2B

e

Our driven, engaged and well-trained sales agents convert prospects into new loyal customers, utilizing proven consultative sales techniques and leading-edge CRM, Telephony and motivational Gamification technology.

Inbound Sales

Inside Sales

Catalog Sales

Order Management

Cross-Selling & Upsells

 

Outbound Sales

Sales Transfer Programs

Lead Generation

 

Lead Generation

Lead Qualification

Marketing Programs

Welcome Call/Contact Programs

Retention Programs

Customer Life-Cycle Loyalty

 

Solar Sales & Lead Generation

 

Custom Programs

Expertise in the Support of:

ACCOUNTS RECEIVABLE MANAGEMENT (ARM)

English, Spanish & Bilingual - B2C & B2B

e

Collections

First-party

Third-party

 

Non-voice BPO services

Primary and secondary recovery services

Welcome Calls

 

Special Programs

Expertise in the Support of:

WEBSITE, CHAT, EMAIL & SOCIAL MEDIA

English, Spanish & Bilingual - B2C & B2B

e

Multi-Channel Support

Chat

SMS Texting

Email Response

In Web Page & App Voice/Chat/Video

Social Media Response

Social Cloud Monitoring

Special Programs

 

Expertise in the Support of:

SOLAR SALES & LEAD GENERATION

English, Spanish & Bilingual - B2C & B2B

e

Solar Energy

Lead Generation

Lead Qualification

Sales (Inside, Direct, B2C, B2B)

Consult/Appointment Scheduling

Customer Care

Cost/Benefit/ROI Analyses

 

Outbound Dialer Campaigns

Outbound IVR Voice Broadcast Installation Alerts

Consultative Sales Strategy

Call Flow/Sequencing

 

Training Curriculum Development

 

Customized Survey Programs

NPS, CSAT etc.

 

Customized Programs

Expertise in the Support of:

VOICE OF THE CUSTOMER (VOC) SURVEYS & LOYALTY

English, Spanish & Bilingual - B2C & B2B

e

Survey Development & Management

CSAT & NPS Surveys and Analysis

 

Customer Loyalty Programs

Retention Services

Membership Renewals

Welcome Contact Programs

 

Rebate Program Support

 

Customized Programs

CLOUD-BASED

MULTI-CHANNEL

CONTACT CENTER TECHNOLOGY

live agent voice customer contact over the phone, via mobile app or web page

SMS

engage with customers using SMS texting; auto-reply via SMS available

CHAT

SOCIAL MEDIA

monitor the social media for customer comments regarding your company, interact and respond to customer posts, resolve issues, improve brand image

e

EMAIL

VIDEO

live agent video communications with internal or external customers, helps with technical support to show products/screens

IVR

& DIALER

 

 

 

SUPPORT

IN APP & WEB PAGE CUSTOMER SUPPORT

lets customers contact us via voice, chat, video and picture exchange through your existing web page or mobile app

VOICE

rich web chat with voice, video and file exchange; can utilize social & mobile apps; knowledge base and standard responses available

answer customer emails between calls or chat conversations with help of knowledge base and standard responses

interactive voice response for self-service and menu options; dialer available for outbound programs and voice broadcast alerts to customers

CALL MONITORING,

RECORDING & SCORING

ANALYTICS & REPORTING

AFTER CONTACT

SURVEYS

CRM INTEGRATION:

 

SALESFORCE, ZEN DESK, ORACLE & OTHERS

CXCI GLOBAL

BUSINESS CONSULTING

Outsourcing Strategy

Call Center Consolidation

Vendor Consolidation

RFP Administration

 

Business Assessments

Benchmarking, Best Practices & Innovation

 

Customer Experience Improvement

Six Sigma Process and Program Improvement (deep dives)

 

 

Voice of the Customer Surveys

CSAT & NPS Analysis

Mystery Shopping Programs

 

Workforce Management

Strategy, Selection & Optimization

 

Contact Center Technology

Strategy, Selection & Implementation

 

Website Design, Development

Webmaster Services

SEO & Monetization

 

SUCCESS STARTS
HERE
Contact Us Today!

Call us toll free at 1 (844) TRY-CXCI or 1 (844) 879-2924

Or by e-mail at info@cxciglobal.com

Copyright 2015. CXCI GLOBAL, LLC. All Rights Reserved.