THE CXCI DIFFERENCE
INNOVATIVE, DIVERSE, SIX SIGMA CONTINUOUS IMPROVEMENT,
VALUE-ADDING CONTACT CENTER SERVICES
PERFORMANCE EXCELLENCE WE'VE INVESTED IN
Increase sales revenue with a leading-edge company and engaged, driven employees.
Improve the customer experience with a seamless omni-channel service delivery and highly skilled, motivated agents.
Increase lead volume by over 41% with a leading-edge company leveraging advanced CRM tools.
In today’s fast-changing customer experience landscape, you need a true business partner that invests in your success, with seasoned leadership and decades of experience across the product and customer life-cycle.
We embrace and embody your brand, culture, and empower our agents to take ownership, be engaged and find ways to continuously improve processes, results and the customer experience for your customers.
Our Culture and Core Values are uniquely designed to drive and motivate today's Millennial workforce fueled by Reward & Recognition for performance, Employee Engagement and Collaboration.
CXCI Global is a Certified Diverse Minority Business Enterprise (MBE)
Leading-edge Gamification of real-time sales tracking and competitive scoring which drives individuals and teams to excel and be number one, it fuels an energetic and passionate environment at CXCI Global that you can see, hear and feel.
Every employee receives Six Sigma Continuous Improvement training which enables CXCI Global to be true Value-Adding Business Partners with an eye on process improvement to improve KPI results, productivity and efficiency.
Idea Generation and Innovation program involvement is encouraged and rewarded, resulting in increased Employee Engagement, Collaboration, Fulfillment and Employee Satisfaction.
We epitomize being Easy To Do Business With.
100% UNIFIED OMNI-CHANNEL PLATFORM
VOICE - CHAT - EMAIL - IVR - DIALER - SMS - WEB PAGE & APP - SOCIAL
At CXCI GLOBAL we utilize a leading-edge unified Omni-Channel Customer Engagement Platform which enables our agents to manage multiple work-flows including Voice, Chat, Email, Dialer, SMS, In Web Page and Application voice and chat, and Social Media.
live agent voice customer contact over the phone, via mobile app or web page
rich web chat with voice, video and file exchange; can utilize social & mobile apps; knowledge base and standard responses available
answer customer emails between calls or chat conversations with help of knowledge base and standard responses
engage with customers using SMS texting; auto-reply via SMS avaialble
monitor the social media for customer comments regarding your company, interact and respond to customer posts, resolve issues, improve brand image
live agent video communications with internal or external customers, helps with technical support to show products/screens
CUSTOMER ENGAGEMENT PLATFORM
IVR & DIALER
interactive voice response for self-service and menu options; dialer available for outbound programs and voice broadcast alerts to customers
IN MOBILE APP & WEB PAGE
lets customers contact us via voice, chat, video and picture exchange through your existing web page or mobile app
RECORDING & SCORING
ANALYTICS & REPORTING
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